If you are not happy with your purchase from the JaM website, you are entitled to a fourteen day cooling off period, during which time you may return* or exchange items.  A full refund will be made when the item(s) have been returned to JaM unworn, in good condition and with original packaging. On receipt of the returned item(s) at JaM, purchases made by credit card will be refunded to credit card accounts, and purchases made by cheque will be refunded by cheque. We will bear the cost of return only when the goods are faulty or damaged, and when they are returned as in the instructions detailed in the returns form, which came with your purchase. This includes returns in the instance of an exchange.** By prior agreement, i.e if you are buying a piece in advance as a present, it is possible to extend the return/exchange period, please contact us.

In the unlikely event that a ring is not the right size, please read about ‘sizing alterations’ in the buying rings or buying bracelets and bangles sections.

Returning an item

If you want to return an item to JaM, you will need to complete the returns form which came with your delivery. Please follow the instructions carefully. Items returned in a condition other than that which they left JaM, cannot be accepted in return, unless faulty or damaged in transit.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Exchanges

For all exchanges please complete on your return note the item code/s you would like to exchange for and any relevant size information. Any difference in value to the original order will be refunded as a credit note or if the value of the new item/s is greater than the original purchase value we will contact you to arrange payment before the item/s are despatched.

Making a complaint

We hope that you are happy with your purchase, and the service you receive, but if you are not, please direct your complaint to us via the postal address, e-mail address, or telephone number found below.

*Please note that these terms apply to purchases made via the website only. We do not give refunds for unwanted items bought in the gallery in Eton, but we are more than happy to exchange them or issue a credit note.

**In most cases it will not be possible to make a refund on items which have been specially commissioned and vary from the pieces found on the website (ring, bangle and bracelet size variations are exempt from this). Please note that when purchasing online, to proceed past the checkout indicates that you have read the terms and conditions, and that having done so signifies compliance. Such contracts are subject to The Consumer Protection (Distance Selling) Regulations 2000. Your statutory rights remain.

Sale items may only be exchanged during the sale period with proof of purchase.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items please enclose the receipt and we’ll refund you.

Any further questions?

If you have any questions about our returns policy please feel free to contact us.
JaM, 81 High Street, Eton, Windsor, SL4 6AF
01753 622333
info@jamdirect.co.uk